Returns & Refunds Policy – iJRMY BRACE

Effective Date: July 6, 2026Thank you for shopping at iJRMY BRACE. We want you to love your purchase. If you are not entirely satisfied, we’re here to help.

1. Return Eligibility

You may request a return for a refund or exchange within 14 calendar days from the date you receive your order.To be eligible for a return:

  • Items must be unused, unworn, and in original condition.
  • All original tags, labels, and packaging must be included (boxes, pouches, etc.).
  • Items must show no signs of wear, scratches, or damage.
  • Custom/personalized items (engraved, made-to-order) are final sale and cannot be returned.
  • Earrings cannot be returned for hygiene reasons.
  • Sale/discount items are final sale unless defective.

2. How to Start a Return

  1. Contact our support team at support@ijrmybrace.com with:


    Your order number
    Your full name
    Reason for return
    Photos (if damaged/defective)


  2. We will review your request and send a Return Authorization (RA) and instructions within 2 business days.
  3. Do not send items back without RA—we cannot accept unauthorized returns.

3. Return Shipping

  • Customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • We recommend using a trackable shipping method.
  • Original shipping fees are non-refundable.

4. Damaged or Defective Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery with clear photos.
  • We will arrange a replacement or full refund and cover return shipping.

5. Refund Processing

Once we receive and inspect your return:

  • We will email you to confirm approval.
  • Refunds are processed to your original payment method within 5–10 business days.
  • Please allow extra time for banks/card issuers to post the refund.

6. Exchanges

We offer exchanges for size/color (subject to stock).

Please note: exchanges are processed as return + new order for faster fulfillment.

7. Non-Returnable Items

  • Custom/personalized jewelry
  • Earrings (hygiene)
  • Final sale / clearance items
  • Items without original tags/packaging
  • Items showing signs of wear or damage

8. Contact Us

For questions or help with returns:
Email: support@ijrmybrace.com

Wechat: +8615958042862

WhatsApp: 00861595804286